How can we help?
Browse articles or submit a support request from web. If you came from a specific issue, we keep the handoff details attached automatically.
Orders and delivery
Track order status, delivery timing, and order issue workflows.
Payments and refunds
Charges, payment methods, failed payments, and refund timelines.
Account and security
Sign-in issues, account access, and security controls.
Using Cribnosh
General product guidance for customers, food creators, and drivers.
Articles
12 result(s)
Orders and delivery
Where is my order?
Track order stages and what each status means.
3 min read
Orders and delivery
Missing or incorrect items
What to do if items are missing, swapped, or prepared incorrectly.
4 min read
Orders and delivery
Delivery arrived late
Understand delay windows and when to escalate.
2 min read
Payments and refunds
Payment failed at checkout
Common causes and quick checks before retrying.
3 min read
Payments and refunds
How long do refunds take?
Typical refund timelines and what affects settlement.
2 min read
Payments and refunds
I think I was charged twice
How to verify duplicate charges vs authorization holds.
3 min read
Account and security
I can’t sign in
Recover account access and verify identity safely.
2 min read
Account and security
How to secure my account
Best practices for password and device security.
3 min read
Account and security
Update profile and account details
Where to change profile, contact info, and preferences.
2 min read
Using Cribnosh
Getting started
Quick orientation for new users across apps.
2 min read
Using Cribnosh
Notifications and alerts
Manage operational and support notifications.
2 min read
Using Cribnosh
App performance issues
Troubleshoot slow screens, crashes, or stuck states.
3 min read
