These Community Guidelines help keep CribNosh safer for customers, Food Creators, Drivers, families, and people who use our social, video, review, comment, story, live, messaging, and support surfaces.

These Guidelines apply across the Platform, including ordering flows, creator profiles, menus, reviews, comments, live sessions, videos, stories, chats where relevant, reporting flows, and support interactions.

You must not:

• bully, harass, shame, stalk, threaten, or intimidate another person;
• target a person with repeated abuse, dogpiling, humiliation, or coordinated harassment;
• use hateful, degrading, or dehumanising language about protected traits;
• encourage suicide, self-harm, eating disorders, or dangerous conduct;
• sexually harass, sexually exploit, or coerce another person;
• groom, sexualise, exploit, or otherwise endanger children or young people; or
• celebrate, encourage, or threaten serious violence.

You must not:

• doxx another person;
• post private addresses, phone numbers, government identifiers, or payment details without permission;
• expose private communications or sensitive personal data in a harmful way;
• use profile content, delivery details, or support information to target or threaten another person; or
• try to bypass CribNosh contact redaction or account-protection systems.

You must not:

• impersonate another person, creator, driver, business, or CribNosh representative;
• run scams, phishing schemes, fake giveaways, fake support outreach, or deceptive promotions;
• manipulate reviews, ratings, rewards, creator incentives, support claims, or report systems;
• create false safety claims, fake complaints, fake delivery evidence, or fake legal notices;
• share contact details, payment details, or social handles to move transactions off-platform or avoid fees; or
• mislead users about food, allergens, ingredients, price, identity, certification, or availability.

You must not post, upload, stream, share, or otherwise make available:

• illegal content;
• child sexual abuse material or any sexual content involving minors;
• revenge porn or non-consensual intimate imagery;
• terrorist or extremist content;
• violent threats or instructions for serious harm;
• fraud manuals or criminal facilitation content;
• illegal drug sales or unlawful goods;
• content that materially promotes dangerous food-safety behaviour where serious harm is foreseeable; or
• other content we reasonably believe presents a serious legal or safety risk.

Food Creators, Drivers, and customers must not use the Platform in a way that creates avoidable food-safety, delivery, or public-safety risk.

This includes:

• false allergen or ingredient information;
• unsafe substitutions;
• unsafe packaging or handoff practices;
• misleading creator or kitchen claims;
• using an unapproved premises or location where approval is required;
• unsafe delivery conduct;
• fabricated proof-of-delivery; and
• abusive behaviour toward customers, creators, drivers, support staff, or members of the public.

You must not:

• post content you do not own or have permission to use;
• copy or repost another creator's content in a misleading or infringing way;
• upload stolen menus, recipes, videos, or brand assets;
• falsely claim authorship or ownership; or
• abuse the Platform for copyright piracy or repeated infringement.

You must not:

• spam comments, messages, reviews, or reports;
• artificially inflate views, likes, ratings, follows, or engagement;
• scrape or systematically extract Platform data;
• use bots or automation in a harmful or unauthorised way;
• evade moderation, safety, or account restrictions; or
• create alternate accounts to continue abuse after enforcement.

We may offer tools such as report, block, mute, hide, see-less, limit-audience, or similar controls. These tools are important, but not every surface or situation will provide the same controls at all times.

If you use reporting tools:

• provide truthful information;
• do not file false, abusive, retaliatory, or manipulative reports;
• provide relevant evidence where requested; and
• understand that some reports may lead to warning, removal, restriction, suspension, legal escalation, or no action depending on the evidence.

CribNosh may use automated and human review to detect and handle abuse, safety issues, fraud, and policy breaches.

We may:

• remove content;
• limit visibility or distribution;
• disable comments or interactions;
• block or restrict audience reach;
• mute, shadow-limit, or suspend accounts or features;
• cancel affected orders or pause related workflows;
• preserve evidence, metadata, and operational records;
• require additional information or declarations;
• refer matters to legal, insurers, regulators, or law enforcement where appropriate; and
• permanently remove users for severe or repeated violations.

We take child and youth safety seriously. We may remove content, restrict access, or terminate accounts where we reasonably believe a user or piece of content creates a risk of child exploitation, sexualisation of minors, grooming, predation, or other child-safety harm.

Live sessions, live comments, stories, video uploads, and other fast-moving UGC features may be subject to additional controls, including:

• temporary muting;
• comment restriction;
• audience limitation;
• live interruption or shutdown;
• post-live review;
• temporary distribution limits; and
• later takedown or account action.

Some moderation, copyright, safety, and account actions may have an appeal or complaint process. Where such a process exists:

• deadlines may apply;
• evidence requirements may apply;
• not every action is appealable; and
• unsupported, abusive, repetitive, or stale appeals may be closed without reopening the matter.

These Guidelines work alongside our Terms of Service, Privacy Policy, Refund Policy, creator and driver terms, and copyright or takedown policies.

If conduct violates more than one policy, we may enforce under any or all applicable policies.

For urgent safety or policy concerns, please use the relevant in-app reporting flow where available or contact:

Safety and Legal Contact: legal@cribnosh.co.uk

Support Contact: support@cribnosh.co.uk