These Food Creator Terms apply if you apply to, onboard for, access, or use CribNosh as a Food Creator.

These Terms supplement the main CribNosh Terms of Service, Privacy Policy, Refund Policy, Community Guidelines, payout rules, safety rules, and other operational policies we publish for Food Creators.

You are an independent business or contractor and not an employee, worker, agent, or franchisee of CribNosh merely because you use the Platform.

You are responsible for:

• your business operations;
• your taxes, filings, and records;
• your labour arrangements;
• your local registrations and permissions; and
• your own legal and regulatory compliance.

You must be at least 18 years old and legally able to prepare and sell food in the relevant jurisdiction.

You must provide accurate, complete, and current onboarding information, which may include:

• identity information;
• business or premises information;
• kitchen or approved-location details;
• bank or payout information;
• food-safety, hygiene, training, insurance, and registration evidence;
• menu, ingredient, pricing, and allergen information; and
• any other declarations or evidence we reasonably require.

You are solely responsible for:

• lawful sourcing, preparation, cooking, cooling, reheating, storage, packaging, transport, and sale of food;
• allergen management;
• truthful ingredient and dietary information;
• lawful labelling;
• temperature control;
• hygiene standards;
• shelf-life and suitability decisions;
• food-safety incidents connected to your food; and
• any harm caused by unsafe, unlawful, contaminated, mislabelled, or misrepresented food you provide.

CribNosh may require evidence, checks, declarations, logs, or remediation steps, but those checks do not transfer food-safety responsibility away from you.

You may only prepare, store, or sell food from premises, kitchens, or locations that are authorised under your account and permitted by applicable law and Platform rules.

You must not:

• sell from an unapproved premises or location;
• move production to a different location without required approval;
• evade approved-location or geofencing controls; or
• misstate where food is prepared, stored, or handed off.

You must keep your listings truthful and up to date, including:

• menu descriptions;
• ingredients;
• allergens;
• portion information;
• pricing;
• availability;
• preparation times;
• photo and video representations; and
• delivery or handoff representations.

You must not materially misrepresent the food, its source, its quality, its compliance status, or your identity.

CribNosh may require:

• readiness checks before you go online;
• spotchecks;
• document refreshes;
• food-safety confirmations;
• premises reviews;
• incident responses;
• corrective action plans; and
• supporting evidence, including photos, logs, declarations, or attestations.

You must cooperate promptly and honestly with these requirements.

You must:

• fulfil accepted orders accurately and on time where reasonably possible;
• keep your schedules, availability, prep timing, and fulfilment windows accurate and up to date;
• use safe and lawful packaging and handoff practices;
• cooperate with customer support, fraud review, and safety investigations;
• respond appropriately to stock issues, ingredient issues, and inability to fulfil;
• disable, pause, delist, or otherwise stop offering meals, time slots, or fulfilment options that you can no longer provide safely, lawfully, or on time;
• preserve relevant records where reasonably requested; and
• not go online when you are unable to fulfil safely and lawfully.

You must not:

• provide false, incomplete, expired, unverifiable, or misleading documents or declarations;
• provide false allergen, ingredient, dietary, hygiene, training, insurance, identity, or premises information;
• substitute items or ingredients in a misleading or unsafe way;
• manipulate reviews, ratings, promotions, creator incentives, or platform metrics;
• take transactions or customer relationships off-platform to avoid fees or controls;
• sell while blocked, suspended, restricted, or under review in a way that prevents selling;
• fabricate evidence, logs, or proof relating to food safety, fulfilment, or support cases; or
• use the Platform in a way that creates unreasonable safety, legal, or regulatory risk.

Creator payouts may be subject to:

• service fees;
• selling access fees;
• reserves;
• chargeback recovery;
• refund recovery;
• fraud review;
• compliance review;
• payout holds;
• tax-related adjustments; and
• other lawful offsets or deductions.

Payout timing is not guaranteed. We may delay, split, combine, pause, or cancel payouts where there is a failed transfer, negative balance, risk exposure, or unresolved compliance issue.

We may review customer complaints, food-safety issues, chargebacks, support cases, report flows, and legal claims connected to your activity.

You must:

• provide truthful responses;
• provide requested evidence where reasonably required;
• preserve relevant records;
• cooperate with insurer, regulator, or legal inquiries where appropriate; and
• not retaliate against customers, drivers, staff, or reporters.

CribNosh may pause, restrict, reject, remove, suspend, or terminate your creator access, listings, orders, content, discovery placement, or payouts where we reasonably believe that:

• you failed onboarding, verification, readiness, or document requirements;
• you breached food-safety or lawful-sale obligations;
• you sold unsafe, contaminated, adulterated, expired, unlawfully stored, unlawfully labelled, or otherwise unsuitable food;
• you created allergen, ingredient, dietary, tampering, hygiene, contamination, temperature-control, or traceability risk;
• your premises, location, or compliance posture is not acceptable;
• you used an unapproved kitchen, premises, storage point, dispatch point, pickup point, or fulfilment location;
• you concealed, misdescribed, or changed where food is prepared, stored, or handed off without required approval;
• you ignored spotchecks, remediation steps, or investigations;
• you created serious customer safety or reliability issues;
• you repeatedly cancel, reject, auto-cancel, ignore, delay, default on, mishandle, or otherwise fail accepted, scheduled, meal prep, pickup, or delivery-linked orders for reasons within your control;
• you repeatedly break schedules, miss agreed fulfilment windows, fail to stay genuinely available while online, or mark yourself available when you are not ready to fulfil safely and on time;
• you repeatedly fail to prepare orders, mark orders ready, complete handoff steps, or hand food over promptly once a driver or collection flow has arrived or is waiting;
• you repeatedly create customer complaints, refunds, support escalations, low service outcomes, or other trust-and-safety signals connected to creator-controlled conduct;
• you use creator UGC surfaces, including creator profiles, menus, photos, videos, stories, reviews, comments, live sessions, or messages where relevant, to harass, deceive, impersonate, scam, infringe rights, post dangerous or unlawful content, manipulate trust signals, or otherwise breach CribNosh UGC rules;
• you misuse moderation, reporting, blocking, comment deletion, hiding, flagging, or similar creator controls in a way that appears abusive, manipulative, retaliatory, deceptive, or designed to suppress legitimate customer feedback;
• you manipulate reviews, ratings, comments, complaint outcomes, creator incentives, marketplace ranking, recommendation systems, availability systems, handoff states, fulfilment states, or other platform metrics;
• you provide false, misleading, forged, stolen, expired, altered, or unverifiable identity, banking, tax, payout, premises, insurance, training, safety, menu, inventory, stock, preparation, fulfilment, or compliance information;
• you fabricate logs, evidence, photos, handoff proof, support records, incident explanations, or other records used for safety, support, compliance, payout, or appeal review;
• you impersonate another creator, business, premises, brand, certification, kitchen, or authorised seller;
• you engage in theft, fraud, chargeback abuse, payment abuse, payout abuse, account sharing, multi-account evasion, or deliberate circumvention of Platform controls;
• you harass, threaten, discriminate against, retaliate against, bribe, intimidate, or otherwise abuse customers, drivers, staff, reviewers, inspectors, or reporters;
• you misuse customer, driver, or staff personal data, contact information, addresses, or off-platform communications;
• you use the Platform to facilitate illegal sales, prohibited items, unlawful services, or other criminal, deceptive, or dangerous conduct;
• you infringe intellectual property rights, misuse another party's content or brand, or attract repeated copyright, impersonation, or deception complaints;
• you attempt to reopen, replace, or route activity through another account after restriction, suspension, or termination without written permission from CribNosh;
• you engaged in fraud, abuse, circumvention, or policy breach; or
• continued access would create safety, legal, operational, or reputational risk.

A restriction may:

• prevent you from going online;
• stop you accepting new orders;
• remove or limit your listing visibility;
• reduce your discoverability, recommendations, search placement, feed placement, badges, promotional eligibility, or other distribution on some or all parts of the Platform;
• reduce how often your meals, profile, content, or creator surfaces are shown to users, even if your account remains technically active;
• disable creator tools or seller workflows;
• pause or reject verification;
• pause, hold, review, offset, or reverse payouts where contractually and legally permitted; and
• require corrective action before reinstatement.

Where CribNosh offers an appeal path for a creator restriction, suspension, or termination:

• the creator may submit an appeal through the support or compliance channel identified in the account notice, restriction notice, or creator support flow;
• the appeal should normally be submitted promptly and, unless we state a different deadline, within 14 days of the relevant notice;
• the appeal should include the creator name, account details, the action being challenged, the reason the creator believes the action was incorrect or should be lifted, and any supporting evidence, remediation records, updated documents, or other material we reasonably request;
• CribNosh may request further information, conduct further review, consult safety, legal, payments, support, trust and safety, or operations teams, and place conditions on reinstatement;
• not every restriction is appealable, and some immediate safety, fraud, legal, or severe abuse decisions may remain in place while review is ongoing or may be treated as final;
• repeated, abusive, unsupported, misleading, stale, or duplicative appeals may be closed without reopening the matter; and
• reinstatement may depend on remediation, new evidence, training, document refresh, operational changes, probationary monitoring, or other conditions CribNosh reasonably requires.

Submitting an appeal does not guarantee reversal, reinstatement, restored distribution, restored payouts, or restored creator status.

To the fullest extent permitted by law, you will indemnify and hold harmless CribNosh and its affiliates, officers, employees, and agents from claims, losses, liabilities, damages, fines, penalties, costs, and reasonable legal fees arising out of or related to:

• your food preparation, storage, packaging, labelling, allergen handling, transport, or sale;
• your breach of these Food Creator Terms, the main Terms, or applicable law;
• your inaccurate, false, misleading, or expired submissions or evidence; or
• death, injury, illness, contamination, property damage, or regulatory action caused by your food or business operations.

CribNosh may collect documents, conduct readiness checks, or apply operational standards, but this does not mean CribNosh certifies, guarantees, or insures that your food is safe, lawful, or suitable.

For creator policy, safety, or compliance issues, contact:

Creator Support: support@cribnosh.co.uk

Legal and Policy Contact: legal@cribnosh.co.uk

These Food Creator Terms apply if you apply to, onboard for, access, or use CribNosh as a Food Creator.

These Terms supplement the main CribNosh Terms of Service, Privacy Policy, Refund Policy, Community Guidelines, payout rules, safety rules, and other operational policies we publish for Food Creators.

You are an independent business or contractor and not an employee, worker, agent, or franchisee of CribNosh merely because you use the Platform.

You are responsible for:

• your business operations;
• your taxes, filings, and records;
• your labour arrangements;
• your local registrations and permissions; and
• your own legal and regulatory compliance.

You must be at least 18 years old and legally able to prepare and sell food in the relevant jurisdiction.

You must provide accurate, complete, and current onboarding information, which may include:

• identity information;
• business or premises information;
• kitchen or approved-location details;
• bank or payout information;
• food-safety, hygiene, training, insurance, and registration evidence;
• menu, ingredient, pricing, and allergen information; and
• any other declarations or evidence we reasonably require.

You are solely responsible for:

• lawful sourcing, preparation, cooking, cooling, reheating, storage, packaging, transport, and sale of food;
• allergen management;
• truthful ingredient and dietary information;
• lawful labelling;
• temperature control;
• hygiene standards;
• shelf-life and suitability decisions;
• food-safety incidents connected to your food; and
• any harm caused by unsafe, unlawful, contaminated, mislabelled, or misrepresented food you provide.

CribNosh may require evidence, checks, declarations, logs, or remediation steps, but those checks do not transfer food-safety responsibility away from you.

You may only prepare, store, or sell food from premises, kitchens, or locations that are authorised under your account and permitted by applicable law and Platform rules.

You must not:

• sell from an unapproved premises or location;
• move production to a different location without required approval;
• evade approved-location or geofencing controls; or
• misstate where food is prepared, stored, or handed off.

You must keep your listings truthful and up to date, including:

• menu descriptions;
• ingredients;
• allergens;
• portion information;
• pricing;
• availability;
• preparation times;
• photo and video representations; and
• delivery or handoff representations.

You must not materially misrepresent the food, its source, its quality, its compliance status, or your identity.

CribNosh may require:

• readiness checks before you go online;
• spotchecks;
• document refreshes;
• food-safety confirmations;
• premises reviews;
• incident responses;
• corrective action plans; and
• supporting evidence, including photos, logs, declarations, or attestations.

You must cooperate promptly and honestly with these requirements.

You must:

• fulfil accepted orders accurately and on time where reasonably possible;
• keep your schedules, availability, prep timing, and fulfilment windows accurate and up to date;
• use safe and lawful packaging and handoff practices;
• cooperate with customer support, fraud review, and safety investigations;
• respond appropriately to stock issues, ingredient issues, and inability to fulfil;
• disable, pause, delist, or otherwise stop offering meals, time slots, or fulfilment options that you can no longer provide safely, lawfully, or on time;
• preserve relevant records where reasonably requested; and
• not go online when you are unable to fulfil safely and lawfully.

You must not:

• provide false, incomplete, expired, unverifiable, or misleading documents or declarations;
• provide false allergen, ingredient, dietary, hygiene, training, insurance, identity, or premises information;
• substitute items or ingredients in a misleading or unsafe way;
• manipulate reviews, ratings, promotions, creator incentives, or platform metrics;
• take transactions or customer relationships off-platform to avoid fees or controls;
• sell while blocked, suspended, restricted, or under review in a way that prevents selling;
• fabricate evidence, logs, or proof relating to food safety, fulfilment, or support cases; or
• use the Platform in a way that creates unreasonable safety, legal, or regulatory risk.

Creator payouts may be subject to:

• service fees;
• selling access fees;
• reserves;
• chargeback recovery;
• refund recovery;
• fraud review;
• compliance review;
• payout holds;
• tax-related adjustments; and
• other lawful offsets or deductions.

Payout timing is not guaranteed. We may delay, split, combine, pause, or cancel payouts where there is a failed transfer, negative balance, risk exposure, or unresolved compliance issue.

We may review customer complaints, food-safety issues, chargebacks, support cases, report flows, and legal claims connected to your activity.

You must:

• provide truthful responses;
• provide requested evidence where reasonably required;
• preserve relevant records;
• cooperate with insurer, regulator, or legal inquiries where appropriate; and
• not retaliate against customers, drivers, staff, or reporters.

CribNosh may pause, restrict, reject, remove, suspend, or terminate your creator access, listings, orders, content, discovery placement, or payouts where we reasonably believe that:

• you failed onboarding, verification, readiness, or document requirements;
• you breached food-safety or lawful-sale obligations;
• you sold unsafe, contaminated, adulterated, expired, unlawfully stored, unlawfully labelled, or otherwise unsuitable food;
• you created allergen, ingredient, dietary, tampering, hygiene, contamination, temperature-control, or traceability risk;
• your premises, location, or compliance posture is not acceptable;
• you used an unapproved kitchen, premises, storage point, dispatch point, pickup point, or fulfilment location;
• you concealed, misdescribed, or changed where food is prepared, stored, or handed off without required approval;
• you ignored spotchecks, remediation steps, or investigations;
• you created serious customer safety or reliability issues;
• you repeatedly cancel, reject, auto-cancel, ignore, delay, default on, mishandle, or otherwise fail accepted, scheduled, meal prep, pickup, or delivery-linked orders for reasons within your control;
• you repeatedly break schedules, miss agreed fulfilment windows, fail to stay genuinely available while online, or mark yourself available when you are not ready to fulfil safely and on time;
• you repeatedly fail to prepare orders, mark orders ready, complete handoff steps, or hand food over promptly once a driver or collection flow has arrived or is waiting;
• you repeatedly create customer complaints, refunds, support escalations, low service outcomes, or other trust-and-safety signals connected to creator-controlled conduct;
• you use creator UGC surfaces, including creator profiles, menus, photos, videos, stories, reviews, comments, live sessions, or messages where relevant, to harass, deceive, impersonate, scam, infringe rights, post dangerous or unlawful content, manipulate trust signals, or otherwise breach CribNosh UGC rules;
• you misuse moderation, reporting, blocking, comment deletion, hiding, flagging, or similar creator controls in a way that appears abusive, manipulative, retaliatory, deceptive, or designed to suppress legitimate customer feedback;
• you manipulate reviews, ratings, comments, complaint outcomes, creator incentives, marketplace ranking, recommendation systems, availability systems, handoff states, fulfilment states, or other platform metrics;
• you provide false, misleading, forged, stolen, expired, altered, or unverifiable identity, banking, tax, payout, premises, insurance, training, safety, menu, inventory, stock, preparation, fulfilment, or compliance information;
• you fabricate logs, evidence, photos, handoff proof, support records, incident explanations, or other records used for safety, support, compliance, payout, or appeal review;
• you impersonate another creator, business, premises, brand, certification, kitchen, or authorised seller;
• you engage in theft, fraud, chargeback abuse, payment abuse, payout abuse, account sharing, multi-account evasion, or deliberate circumvention of Platform controls;
• you harass, threaten, discriminate against, retaliate against, bribe, intimidate, or otherwise abuse customers, drivers, staff, reviewers, inspectors, or reporters;
• you misuse customer, driver, or staff personal data, contact information, addresses, or off-platform communications;
• you use the Platform to facilitate illegal sales, prohibited items, unlawful services, or other criminal, deceptive, or dangerous conduct;
• you infringe intellectual property rights, misuse another party's content or brand, or attract repeated copyright, impersonation, or deception complaints;
• you attempt to reopen, replace, or route activity through another account after restriction, suspension, or termination without written permission from CribNosh;
• you engaged in fraud, abuse, circumvention, or policy breach; or
• continued access would create safety, legal, operational, or reputational risk.

A restriction may:

• prevent you from going online;
• stop you accepting new orders;
• remove or limit your listing visibility;
• reduce your discoverability, recommendations, search placement, feed placement, badges, promotional eligibility, or other distribution on some or all parts of the Platform;
• reduce how often your meals, profile, content, or creator surfaces are shown to users, even if your account remains technically active;
• disable creator tools or seller workflows;
• pause or reject verification;
• pause, hold, review, offset, or reverse payouts where contractually and legally permitted; and
• require corrective action before reinstatement.

Where CribNosh offers an appeal path for a creator restriction, suspension, or termination:

• the creator may submit an appeal through the support or compliance channel identified in the account notice, restriction notice, or creator support flow;
• the appeal should normally be submitted promptly and, unless we state a different deadline, within 14 days of the relevant notice;
• the appeal should include the creator name, account details, the action being challenged, the reason the creator believes the action was incorrect or should be lifted, and any supporting evidence, remediation records, updated documents, or other material we reasonably request;
• CribNosh may request further information, conduct further review, consult safety, legal, payments, support, trust and safety, or operations teams, and place conditions on reinstatement;
• not every restriction is appealable, and some immediate safety, fraud, legal, or severe abuse decisions may remain in place while review is ongoing or may be treated as final;
• repeated, abusive, unsupported, misleading, stale, or duplicative appeals may be closed without reopening the matter; and
• reinstatement may depend on remediation, new evidence, training, document refresh, operational changes, probationary monitoring, or other conditions CribNosh reasonably requires.

Submitting an appeal does not guarantee reversal, reinstatement, restored distribution, restored payouts, or restored creator status.

To the fullest extent permitted by law, you will indemnify and hold harmless CribNosh and its affiliates, officers, employees, and agents from claims, losses, liabilities, damages, fines, penalties, costs, and reasonable legal fees arising out of or related to:

• your food preparation, storage, packaging, labelling, allergen handling, transport, or sale;
• your breach of these Food Creator Terms, the main Terms, or applicable law;
• your inaccurate, false, misleading, or expired submissions or evidence; or
• death, injury, illness, contamination, property damage, or regulatory action caused by your food or business operations.

CribNosh may collect documents, conduct readiness checks, or apply operational standards, but this does not mean CribNosh certifies, guarantees, or insures that your food is safe, lawful, or suitable.

For creator policy, safety, or compliance issues, contact:

Creator Support: support@cribnosh.co.uk

Legal and Policy Contact: legal@cribnosh.co.uk