This Policy explains how CribNosh may receive, assess, action, preserve, escalate, and review reports involving content, conduct, safety, fraud, abuse, account behaviour, and related Platform issues.

This Policy supplements our Terms of Service, Community Guidelines, Privacy Policy, and copyright or takedown policies.

Reports may relate to:

• bullying, harassment, hate, threats, or abuse;
• fraud, scams, impersonation, or deception;
• child-safety concerns;
• illegal or dangerous content;
• doxxing or privacy violations;
• unsafe creator or driver conduct;
• unsafe food, allergen, or fulfilment issues;
• copyright or legal-content issues;
• misleading reviews, ratings, or profile claims;
• live-session abuse;
• fake support, payout, or compensation claims; and
• other behaviour we reasonably believe breaches Platform rules or creates risk.

We may offer different reporting or complaint channels depending on the issue, including:

• in-product report tools;
• support flows;
• account-safety flows;
• moderation workflows;
• legal or copyright forms;
• payout or order issue flows; and
• appeal or review forms.

Not every issue uses the same workflow.

To assess a report or complaint, we may review:

• the reported content or account;
• messages, comments, videos, stories, reviews, or live-session material;
• order, payout, support, or account records;
• metadata, visibility state, moderation history, and prior reports;
• device, location, session, and fraud signals where relevant and lawful;
• screenshots, photos, declarations, and supporting evidence; and
• related copyright, safety, or legal records.

Depending on the issue, we may:

• take no action;
• warn the user;
• remove content;
• limit distribution or visibility;
• disable comments or live interaction;
• mute, block, or restrict some account features;
• shadow-limit or audience-limit content;
• cancel orders or pause related workflows;
• hold or review related balances or payouts where permitted;
• suspend or terminate accounts;
• preserve records and evidence; or
• escalate to legal advisers, insurers, regulators, law enforcement, or other competent authorities.

False, abusive, retaliatory, manipulative, or repeated bad-faith reports may themselves be treated as policy violations.

Some actions may have a review or appeal path. Where available:

• deadlines may apply;
• not every decision is appealable;
• we may require specific evidence or declarations;
• repeat or duplicative appeals may be closed; and
• we may decline to reopen matters already reasonably resolved.

Submitting an appeal does not guarantee reversal or reinstatement.

CribNosh may retain reported content, deleted content, metadata, support submissions, moderation notes, case records, and related operational evidence for as long as reasonably necessary for:

• safety;
• fraud prevention;
• legal compliance;
• dispute handling;
• repeat-violation assessment;
• appeals;
• copyright handling; and
• other legitimate operational or legal reasons.

CribNosh may use automated tools, ranking systems, classifiers, triage systems, and human reviewers to detect and assess reports and risk.

Automated tools may help prioritise review, but they do not replace all human judgment.

We may escalate matters to law enforcement, regulators, insurers, or other competent authorities where we reasonably believe it is necessary, lawful, or appropriate.

For moderation or safety matters, use the relevant in-app reporting flow where available or contact:

Safety and Legal Contact: legal@cribnosh.co.uk

Support Contact: support@cribnosh.co.uk